Proudly Serving Vancouver Island
Trust & safety
This page exists because it is the honest sticking point. Everything below is what we do about it, including the parts that are inconvenient for us.
A named person, introduced to you before the first visit, and the same person wherever the route allows. That is not only courtesy: somebody who has seen the property eleven times is the one who notices the twelfth thing that changed.
We are arranging commercial general liability with care, custody and control, plus a fidelity bond, and no property will be visited before it is bound. We are not going to claim cover we have not paid for on the page where you decide whether to hand over a key. Ask us for the certificate when you enquire and you will get it, or you will get an honest date. Care, custody and control is the cover worth asking any provider about by name, because a general policy frequently excludes damage to property in your keeping.
Issued to a named person, logged in and out, stored in a locked system, and never labelled with your address. Alarm codes are held separately from keys. When you stop, your key comes back and the code is deleted.
Stored against your property record, visible to you, and used for nothing else. We do not publish interior photographs, including anonymised ones, without asking you first. You can ask for the record, or for it to be deleted, and our privacy policy sets out how.
We do not enter and clear the property. We call you, we call police where that is the right call, we secure what can be safely secured from outside, and we document everything. We are not a security company and will not behave like one, because the moment we do somebody gets hurt.
Cancel with notice, and your key is returned to you or destroyed on your instruction, whichever you prefer. Somebody deciding whether to start is usually really deciding how hard it will be to stop, so we would rather that were easy to find than buried.
The conflict we removed
We do not repair, clean, or maintain anything. When a visit turns up work, we refer it to a trade, we tell you what commission we take, and the trade invoices you directly. You are free to use somebody else entirely.
A company holding your key that also profits from finding problems has a reason to find more of them. Removing that is the single most important thing on this page.
Straight answers
A named person you are told about before the first visit, and the same person wherever possible. Route consistency is not just a scheduling preference: somebody who has seen the property eleven times notices the twelfth thing that changed.
Being arranged, and not yet bound: commercial general liability including care, custody and control, plus a fidelity bond. No property will be visited before it is in place. Care, custody and control is the one worth asking any provider about by name, because a general policy often excludes damage to property in your keeping, which is precisely the risk here.
They are stored against your property record, visible to you, and not used for anything else. We do not publish interior photographs, including anonymised, without asking you first.
We do not enter and clear the property. We call you, call police if that is the right call, secure what can be safely secured from outside, and document everything. We are not a security company and will not act like one.
Sensible. Ask before you sign up rather than after, and if we cannot answer it plainly that tells you something too.
